Processing time
Approved refunds are initiated within 3 working days of cancellation and reach your account within 5 to 7 working days, depending on your bank or UPI provider.
Refund method
Refunds are always issued to the original payment source. UPI payments return to the same UPI ID, card payments to the same card. We do not refund to a different account.
Partial trips
If a trip is cut short by the traveller, the unused portion of the car hire is refunded after deducting the kilometres already run, the driver allowance for the days used and any non-refundable hotel nights.
Service failures
If a vehicle does not arrive and we cannot provide a replacement within 60 minutes, the entire amount paid for that leg is refunded in full, plus the cost of the alternative transport you arranged, up to the value of the booking.
Disputes
Raise any billing dispute within 7 days of the trip by emailing info@swaminarayantravel.com with the booking reference. We investigate and respond within 7 working days.
Questions about this policy? Email info@swaminarayantravel.com or call +91 9997336554.